How secure is my data in the Maisha Fiti App?

MaishaFiti is fully compliant with local Data Protection policies. Additionally, your log in is secured via two factor authentication with error free codes, encryption, and a strong security check. To find out more, read the privacy policy.

What information does the MaishaFiti App collect?

The MaishaFiti collects: Your biodata (Name, age, ID number date of birth, policy details) Your calories Your step count Distance covered Geographical location MaishaFiti Application respects your rights and privacy and is committed to protecting the information collected through the services offered. Read the privacy policy.

Who is eligible for the J-Care Medical Cover?

J-Care is available for individuals from birth (term babies of 38 weeks) up to 64 years of age. Existing members aged 65 years and above are transitioned into our J-Seniors plan, ensuring they have coverage for life without age restrictions, subject to annual renewal.

What cashback rewards am I entitled to for completing the Daily Step Master Challenge?

You will receive cashback rewards that translate to up to 15% discount of the premium you paid when purchasing your policy. Cashback rewards will be distributed quarterly upon completion of the cumulative Daily Step Master Challenge.

What is the Step Master Challenge?

The Step Master Challenge is an integral part of the Do Anything For Steps Campaign. With the Step Master Challenge your completed daily, weekly, and monthly step challenges will earn you points.

What is the DO ANYTHING FOR THE STEPS CAMPAIGN by Jubilee Health Insurance?

Do Anything For The Steps Campaign is a MaishaFiti wellness offer that helps you live a healthier lifestyle by encouraging physical activity and fostering a vibrant community. The campaign seeks to empower you to fit your way to wellness and pay less premium through cashback rewards for achieving daily step and / or caloric targets. The steps and calorie targets are in line with WHO recommendations for heart health.

Reimbursement Guidelines

Completeness of Claim Documentation:
- If a claim is found to be incomplete, the contractual party(ies) must promptly submit full copies of relevant documents within 10 working days after being informed. Failure to do so will result in the claim(s) remaining unprocessed and closed.
- To expedite the process, ensure that all necessary paperwork is provided upfront.
International Reimbursement Claims:
- For international reimbursement claims, the prevailing rate will be used. This ensures fairness and consistency across different regions.
Translation Requirement:
- All submitted documents must be translated into English. Clear and accurate translations facilitate efficient claims handling and prevent misunderstandings.
Timeliness of Claim Submission:
- Claims submitted after 90 days from the date of illness will not be considered. Adhering to this timeline ensures timely processing and prevents delays.
Turnaround Time for Payment:
- Upon receiving complete documentation, the turnaround time for payment will be 10 working days. We aim for efficiency while maintaining accuracy.
No Guaranteed Payment:
- Submission of a claim does not guarantee payment. Each claim will be evaluated based on the member policy. Transparency and adherence to policy guidelines are essential.

Here's a simple step-by-step guide:

Provide Contact Details: Start by filling out your contact details. This ensures we can reach you promptly and efficiently.
Complete Basic Information: Next, provide the basic details required for the reimbursement process. This helps us process your request accurately and in a timely manner.
Upload Necessary Documents: Attach the required documents, including receipts and any other supporting paperwork. This helps substantiate your claim and ensures a smooth reimbursement process.
Select Your Preferred Payment Method: Select your preferred payment method and provide your details for direct reimbursement of the approved amount.

By following these steps, you can navigate the reimbursement process effortlessly. If you have any questions or need assistance at any point, feel free to reach out to our support team for guidance. Your health and financial well-being are our top priorities.

Get Started

Please provide your contact information to get started. You can choose to independently complete the reimbursement form or seek assistance from a third party, such as a broker or your HR department.

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Reimbursement Form

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