What is a Free look period?

The ‘Free Look period’ is a period within 30 days from which the company has dispatched the policy document to the policy owner’s last known address. This period allows the policy owner to read through the policy terms and conditions and the policy owner may, in writing, request for a change on the policy, and if not satisfied with the policy terms, may in writing apply for a refund of all premiums paid, less any expenses the company may have incurred.
Correspondence should be delivered to the Manager, Client Services, Jubilee Insurance House, Wabera Street, or email customerservice@jubileekenya.com.