Job Ref. No. HRJIC005 Position: Chief Operations Officer

Role Purpose:
Primarily responsible for planning, organizing, and controlling all day-to-day operational activities of the Company under the direction of
the Chief Executive Officer. The position ensures that all operational aspects of the Company’s activities operate in a safe and sound manner
and in the best interest of shareholders, the Board of Directors, customers, employees, and the public.

Main Responsibilities:

  1. Being accountable for the aggregate plan and delivery of systems, operations, properties & maintenance, and the general operating
    model of the Company.
  2. Leveraging the advantages of bringing together operational expertise and drive through more efficient ways of working.
  3. Ensuring strategic objectives shaped at Country level are translated into tactical business plans with mechanisms for key measurements
    in place to monitor progress.
  4. Ensuring that business change projects are delivered in line with directions from the Board including the Changamk@ project.
  5. Coordinating the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum
    efficiency and to maximize value for money.
  6. Contributing to the development of the business unit strategy for the next 2-3 years by providing a view on potential improvements
    for the various Company products or services and an assessment of the existing situation and anticipated changes in the external
    environment.
  7. Analyzing effectiveness of processes and systems in use in general for the Company and recommend corrective action or automation.
  8. Reviewing performance against balanced scorecard components as prescribed by the Board, discuss gaps, and agree on action plans
    to close gaps.
  9. Benchmarking productivity of the Company against industry standards and create measures to improve productivity.
  10. Build strong relationships with key external stakeholders, Government, suppliers, regulator etc to ensure correct focus and direction
    for the Company at operations and technology level.
  11. Serving on various committees including Board Committees, Manco and Procurement Committee
  12. Ensure that risk is effectively addressed in all aspects of the business
  13. Accountable for planning and opening of new branches (outlets) in terms of expansion of the business and business plans
  14. Directing internal operations to achieve budgeted results while participating in preparation and development of short term and longterm plans and budgets.
  15. Evaluation and reporting of overall operations results and reporting to CEO
  16. Contribute to business growth through identification of business development opportunities.
  17. Ensure all activities and operations are performed in compliance with internal and external regulations.
  18. Support stakeholders on all financial inputs and outputs (Actuarial, Finance, appointed actuary and audit/assurance teams) on IFRS17
    reporting within monthly, quarterly & end year reporting timelines
  19. Responsible for Data Quality in the systems which includes KYC and underwriting information.
  20. Provide necessary support to ensure 99% uptime of key Company services
  21. Leverage new & emerging technologies to improve the organization’s operational efficiency
  22. Achieve underwriting profitability by maintaining loss and expense ratios at acceptable levels to be agreed for each year

Key Competencies:

  1. Technical competence in Operations
  2. People Management
  3. Strategic thinking
  4. Excellent Communication and Interpersonal skills
  5. Knowledge of industry rules and regulations
  6. Results driven and customer focused
  7. Good negotiation skills
  8. Strong stakeholder management skills
  9. Customer Focus
  10. Problem Solving
  11. Financial Management and reporting experience